How's Business? Its Slow. What Decision Makers Are Talking About for Business Self Care. Covid-19 Innovation

Too often as business owners we get caught up in the day-to-day and can lose sight of our business goals. The basic reason why we started a business in the first place. What was our passion? What was the direction we wanted to take? Where did we want to be in five years?

Recently, when I spoke at a conference for #SoloCEO and entrepreneur like leaders, with business life coach Gail Golden taking the stage. Her message for self care is often heard and the advice for Business Self Care is priceless.

What resonated with the audience, and with me, was the Business Self Care tip. “Take two days during the year and dedicate them to your business.”

A year ago this felt impossible. 48-hours away from everything email, voicemail, design, and website SEO, to “think about” my business?

Thanks to covid- we all have a little extra time on our hands!

That means get away from your office, step away from the brand, and take time to dedicate two days to thinking about your business.

How’s Business? It’s A Little Slow. What Decision Makers Are Talking About Self Care for Their Business.

Covid-19 Innovation

Take a pause, because after all things are slow, and let’s take quick review of your business. This includes turning on your out of the office notice. Because you’re dedicating yourself to growth.

COVID-19 has caused somewhat of a “forced get away” for business owners. We might work from home, or still go into the empty office. But no matter where we work in this New Way of Doing Business (and after you have already told customers about HOW you can still do business) . . . . days are slow.

Consistently from clients I speak with, owner to owner tell me the same thing: “Customers are saving their pennies,” new ideas and strategies are all put on hold.

How do you keep your business alive during times like these? 

Use this rare allotment of time for your “business self care.” It not about you. It’s self care for your brand. Your brand that you have taken the time to nurture and grow this far.

Innovate. 

Think. 

Change.

It’s time to think about business.

On a recent social distance weekend my daughter fishing at the lake while mommy thought about How Is Business? Its Slow. What business owners ARE TALKING ABOUT FOR BUSINESS SELF CARE. Covid-19 Innovation
 

On a recent social distancing weekend get away with the family, I took the time for Business Self Care. While my darling daughter didn’t catch anything, she did keep trying. She kept re-casting and trying new bait. It was innovation happening right in front of me. Thinking about the problem. And trying to change. She is a Little Genius i would say

 

Business Self Care: Innovate

Do you know why you’ve suddenly seen a spike in advertising for face masks? Because people are innovating their business. Change is happening at a rapid pace. 

Stay at home moms are using their sewing talents to make masks and sell online. Sometimes it’s just on their Facebook page to friends. 

Business Self Care: Think

Other companies had to quickly reinvent themselves, like trade show management firms who used to build giant displays for conference center shows. In our event management experience we have witnessed these brands like Nimlock who have completely seen business tank in 2020.

So when all the contracts canceled for trade show displays, owners had to think about their re-brand. How to survive and use the products or production for something different. These companies quickly pivoted to “making plastic barriers” for the office space. Partners like Nimlock were quick to produce new office environments.

From Starbucks to shared workspaces, plastic dividers are all the rage. Now when employees are ready to go back to the office, they have the various tools that they need to help stay safe. Including plastic partitions, privacy windows, and other new ways that business owners have had to think about when getting back to the office.

Business Self Care: Change

When your business is a service, and not a product, these covid-19 times can be a little more challenging. When you sell ideas, the buyers aren’t available for appointments and things can slow down sometimes to a dead stop.

This is the time to re-invest in yourself. Think of a change, small yet intentional.

We’re going to list a couple of questions that we’ve been chatting about with clients and how to think about when it comes to business self care to innovate, think and change the new way of doing business. Rethinking the strategy is what we do.

Let’s get started.

Couple of Questions for Business Self Care: to help you Spend Time with Your business

  • In a new Covid world, at least for the next two years or so, what services can I offer to clients that they need?

  • Is there something that I can take online, including things like the tools are used to offer customers in person.

  • It’s time to add that you new idea as a page on your website, and offer your services online as a consultation package, documents for sale, and other tools that you find yourself or clients in need of.

Top 5 Things business owners are thinking about to improve, innovate and keep their business moving forward

1 Don’t stop advertising

In traditional Joanne Klee Marketing style, we take about what NOT to do. As business owners we get loads of what TO DO advice. But there are some always DON’T DOs too.

Cost versus Benefit::

The various movements in the industry are opening the doors for small businesses to have a chance to advertise affordably during daytime hours. PPC and Google ads is seeing a spike in small business advertisements. Your niche is very possibly open and available at a lower rate. Yes Facebook is showing more ads because large advertisers have temporarily pulled out of the ad game. That leave more room at a competitive rate for your brand!


2. Let the Internet work for you 24/7.

Stay Alive Online. Keep yourself online, and keep yourself relevant. Continuing to advertise allows you to appear in search results when customers are starting to look back for the services that you offer.


3. More About Budget

Finances. Where can I cut costs in my business? Where can I invest?

Yes spending money now is a good thing because prices are low and you can negotiate contracts aggressively. Banks are lending at a significantly lower rate. So if you have the capital now maybe the time, before the regulations get tighter as the covid-crisis continues.



4. Digital Tools for Business

A little management support for decision makers:: As the every day decision maker what can you do to make the day-to-day life of your business run a little smoother? Maybe it is time to look at how you can automate some services? Get your forms online. Set up an online appointment calendar… add a service page to your website. Or refresh that website!

Is it time to invest in customer relationship management? Send a “thinking of you during these times” merchandise. Let customers know you are open for business. Is it time to set up for an automated answering service?

*Again the cost of these things may be significantly lower because business is slow for many agencies. Set up costs may be significantly lower.

5. Re-Dedicate Your Time Slots

Business growth. What are things that irritate you about your business? What are things that you can do better or more time efficient? Are you investing enough time with your family? Are you spending enough time on the business? Now the ultimate question, do you feel balanced.

Obviously there’s no such thing as balance. We constantly shift gears from one business finance decision thing to another marketing strategy. But maybe now is the time to think about how you pivot from business to personal.

At my house we’ve gotten away for a few short socially distanced VRBO weekends fun trips with the family, Because of the new way of doing business, I make sure that I’m not checking email until Sunday night and really dedicated to family time.

Sometimes it’s just the way we think about dedicating our time that is the biggest burden as a decision maker and entrepreneur.


Some Popular Business Self Care Options

Innovate Your Brand

Organize client information, get marketing for a new product or service.

Think About Ways to Stay Organized

Review your online advertising, web page and other digital tools to help streamline your business.

Change The Way You Dedicate Time

Lets book clients, and share your available hours. Its the new way of doing business. Need to reschedule appointments, no problem.


Let’s Review Business Self Care to Fit Your Business

  • Do I need online forms?

  • Can customer find me online?

  • When is the last time I had a marketing assessment?

  • Is my website design current?

  • Can I rebrand or try new marketing for my services?

  • Call Joanne, she can help!

See Popular Content on the Website //

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How Websites Work in 5 Steps with Google Search (and that Hot Guy on Twitter)

A good example about how websites work with Google Search Results.

Have you seen this handsome fellow on twitter. He is NOT "Patrick Stewart with Hair." However he comes up as a search result option.

Why?

It’s really very, very simple.

How Websites Work in 5 Steps with Google Search (and that Hot Guy on Twitter)

Someone - more then once - searched for Patrick Stewart, specifically “without hair.” The google search brought back a ridiculously hot fellow’s photo - and history was made.

The problem.

It was NOT the actor “Patrick Stewart without hair.”

So what happened?

Okay... quick sidebar about this mix up in images.

Our intention as website developers is to help clients find your website. We are programming the webpages to help people find your business. One way we do this is with keywords.

One thing outside of our control is you - the person searching! This Hot Guy Photo is a great example of how users - searchers - are helping move Google along to find Great Content we want. Even when it’s wrong!

((Below we jump into the 4 reasons that this photo appeared in the search results and how some crazy #fakenews starts. It’s just how google works.

If you want to know more about some of the terminology we use - we linked to our original article on online marketing common terms and definitions (for dummies).))

Here we go - an Example of How Google Search Works in 5 Steps

what-google-search-results-look-like-joanne-klee-marketing.png

1. Someone Googled for a photo of celebrity actor: “Patrick Stewart with hair.”

what-google-search-results-in-images-look-like.png

At the time of this posting here is what the google search results looked like*:

And the google search results images looked like this. Go ahead and google it, you will see similar results.

2. Did you see it already?

THE Image that was clicked on most? (Super important) is the image is highly shareable (just look at that adorable face). Users click the handsome fellow and stay on the website to read about if this is indeed Patrick Stewart without hair.


This is the Patrick Stewart image that went viral. Not surprisingly! He’s HOT. But he is NOT Patrick Stewart with Hair.

It’s sometimes how websites work, or don’t, with google search.

How-Websites-Work-Google-Search-Hot-Guy-Twitter-joanne-klee-marketing.png

3. (Some people even share the photo without reading the website - SHOCKING).

In the comments on the original website reddit linked to an imgur.com image. That was it - people went crazy.



Read some of the comments they shared on social, and comment on the image “looks like Patrick Stewart with hair”

4. Needless to say the image goes viral.

Lots of social shares AND more views and comments on the original website.

The website bounce rate is probably low, meaning people stay on the page and don’t quickly click away back to the search results. Staying on the webpage tells google, this image IS RELEVANT to the search. and. . . because Hello! (handsome fellow in the image.)

5. Google loves semantics >

Google wants to know what the website is about - even if the website content is not exactly about Patrick Stewart! The content was RELATED to Patrick Stewart and very popular (low bounce rate).

So what happened?

All those clicks result in google algorithm calculating that this photo is now tagged in google as “looks like Patrick Stewart with Hair.” (Which BTW this is actually actor Andy Whitfield from Spartacus.)

Semantics! This is not fake news.

The semantic mix up of average users commenting on the fact that this guy LOOKS LIKE the intended search is what caused the mix up. It's google creating fake news because it's not human, and can't filter humor - or admiration of Andy Whitfield.

Google related the comments and the popularity of this search results as the ACTUAL Patrick Stewart with Hair (it’s not).

The Googles algorithm that search results run on can cause a mix up.

Creating a relationship to an image or idea is what google looks for on your website - and semantic connections is way beyond keyword research.

We include semantic searches in all our content writing because it works (just like this example, not our work tho). Instead we link all the ways your potential customers search, and not just simple keyword searches.

Yeah it's a little bit how #fakenews works too. . .

See the original twitter search results on Patrick Stewart without hair photo here.

And a little bit more here as twitter kept loving this idea.

DISCLOSURES:

*For the google search results link, it might not look like the screen shot because the search results may have changed based on the activity of searches and clicks over time.

Chicago Small Business Marketing #MissionPossible

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GET and KEEP MORE CUSTOMERS to INCREASE PROFITS

GET and KEEP MORE CUSTOMERS to INCREASE PROFITS

Business Owners already know that Keeping Loyal Customers is less expensive then trying to get new customers. So let's keep the ones we have, and keep 'um happy!

 

🤓 A Harvard Business Review study 🤓 reviewed the Value of Keeping the Right Customers reviewed new customer acquisition costs and showed (to no surprise) that is costs more to attract new customers than it costs to ⬆️ INCREASE LOYALTY ⬆️ with current customers. At Joanne Klee Marketing in Chicago we understand the bottom line: "keeping the right customers is valuable. One of the key metrics in understanding whether your company is retaining customers is customer churn rate."

The creators of net promoter score, Bain and Company, showed "an increase of a mere 5% customer retention can increase profits 💸 by 25% to 95%."

In addition, one of the most successful ways to communicate with customers (and potential) customers is STILL email! Yes, email exceeds social media channels in results, still. See more here from Kissmetrics. 

 

🐱 🐷 🐜 // CREATURES OF HABIT // 🐱 🐷 🐜

When marketing for your business, an agency knows the human side of the business. Consumer behavior and habits. The plus side is we humans are Creatures of Habit. Customers actually are naturally programmed to repeat purchases. We will keep buying a product that is ....