How to reply to online reviews?

Do you reply to online reviews of your business? If you aren’t, you may be missing out on a critical way to strengthen your customer relationships and boost your brand’s reputation. It doesn’t take much to impress customers in this area – they just want to see that you care enough to reply.

Why Reply to Online Reviews?

Managing your business’s online reputation means taking the time to respond to customer feedback – both positive and negative. We know that handling reviews is key to engaging and connecting with your customers. In fact, studies show that businesses that engage thoughtfully with their online reviews often enjoy higher customer retention and loyalty. Responding can shape your brand's perception, reassure prospective customers, and demonstrate your commitment to quality service.

Here is How to Reply to Online Reviews.

Learning How to Reply to Reviews is Easy. And we give you several examples. It’s also important to know why you should reply to online reviews.

Top 5 Reasons to Respond to Online Reviews

1. It’s What Customers Want: 53% of customers expect businesses to respond to negative reviews within a week. Ignoring feedback can leave them feeling dismissed or undervalued.

2. Builds Trust and Credibility: A business that responds to reviews, especially critical ones, shows a commitment to addressing concerns, making it more trustworthy to new customers who are reading the reviews.

3. Boosts Your Revenue Potential: Reviews influence decisions – with 97% of customers factoring reviews into their purchasing decisions, positive interaction with reviewers can directly impact your revenue.

4. Improves Search Engine Optimization (SEO): Responding to reviews keeps your online profiles active and signals to search engines that your business is engaged, which can improve your local search ranking.

5. Gives You Insight for Improvement: Constructive feedback offers valuable insight into areas where you may improve. Treat it as free advice from people who genuinely care about your brand.

Sample Responses for Different POSITIVE Businesses

The goal here is to acknowledge that the customer visited your location. Followed by a genuine thank you or welcoming them back for a return visit. Here are some sample responses for different Positive Business Reviews.

1. Hair Salon Positive Review

"Thank you for your feedback! We’re thrilled you loved your haircut and appreciate you choosing us for your salon needs. We look forward to helping you feel beautiful again soon!"

2. Finance Manager Positive Review

"Thank you for trusting us with your finances. We're glad you found our services helpful and will always work to support your financial success."

3. Restaurant Owner Positive Review

"Thank you for dining with us! We’re delighted to hear you enjoyed the experience, and we look forward to welcoming you back. We look forward to seeing you again!"

4. Web Developer Positive Review

"Thanks for your feedback! We love building custom websites that meet our clients' goals. If there’s anything you’d like tweaked or added, just let us know! We look forward to seeing your business grow!”

5. Marketing Agency Positive Review

"Thank you for the review! Our team is dedicated to creating impactful strategies, and we’re happy to hear you found value in our work. Here’s to ongoing success together!"

6. Wedding Planner Positive Review

"We loved helping bring your special day to life! Thank you for sharing your experience, and wishing you all the happiness in the world. We’re here for any future celebrations!"

7. Tech Company Customer Service Issue Positive Review

"Your experience matters to us. Our support team would appreciate the chance to talk with your more. Please contact us directly at [email]."

8. Event Planner Positive Review

"Thank you for your review! We’re so glad you and your guests enjoyed the event. Our team is here to ensure every detail is perfect, and we look forward to working together again."

**TIP for Replying to a Positive Business Review.

By responding to reviews, you’re creating the kind of online presence that not only builds credibility but also shows that you’re genuinely invested in customer satisfaction. This small gesture of engagement can go a long way in strengthening your business.

Responding to Negative Reviews: Staying Professional and Productive

When crafting a response to a negative review, it’s important to avoid engaging in a debate or outright agreeing or disagreeing with the review. Instead, aim to acknowledge the customer had an experience and offer an offline discussion to address their concerns.

This approach shows professionalism, respects the reviewer’s perspective, and opens the door for resolution without airing specifics publicly.

Here are some sample responses for different types of responses to negative business reviews:

1. Hair Salon Review Negative Review

"Thank you for reaching out to us. We appreciate your visit and want the chance to discuss your experience further. We aim to provide the best experience for every guest, please reach out to us directly at [email]."

2. Finance Manager Negative Review

"We are glad you contacted us. We value every client's perspective and appreciate you choosing us. We aim to provide the best experience for every guest, to ensure we address your concerns, please contact us directly."

3. Restaurant Owner Negative Review

"Thank you for dining with us. We appreciate your taking the time to leave a review. We aim to provide the best experience for every guest, and we'd like to connect with you directly to discuss your visit further. Please reach out to us at [contact info]."

4. Web Developer Negative Review

"Thank you for sharing your feedback and for trusting us with your project. We’re always looking to improve and would appreciate the opportunity to discuss your experience further. Please feel free to contact us at [email]."

5. Marketing Agency Negative Review

"Thank you for your review and for choosing our agency. We value every customer and would be happy to speak with you directly about any concerns. Please contact us at [contact info] so we can address this further."

6. Wedding Planner Negative Review

"Thank you for letting us be part of your special event. We value every client’s experience and would appreciate the opportunity to connect with you personally. Please reach out to us at [contact info] so we can discuss this further."

7. Tech Company Customer Service Issue Negative Review

"Thank you for your feedback and for being a customer. We take all concerns seriously and would like to understand your experience in more detail. Please contact us at [contact info] so we can work on a resolution together."

8. Event Planner Negative Review

"Thank you for choosing us for your event and sharing your experience. We’re here to help and would love the opportunity to discuss this further with you. Please feel free to reach out to us at [contact info]."

**TIP for Replying to a Negative Business Review.

These responses allow the business to acknowledge the customer’s experience without affirming or disputing their opinion. Offering a direct contact point provides a path to resolution and shows professionalism, creating a more positive perception for other potential customers reading the review.

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Remember don’t take reviews personally. Your business is your pride and joy - so while hearing a bad review is a hard thing to take, it is an opportunity to both make things right, and show other potential customers that you care.

This is business. And while it’s your livelihood there are good ways to reply and keep the tone professional.

Now go ahead and get started on your business reviews.

DO YOU HAVE ONLINE REVIEWS FOR YOUR BUSINESS?

• We set up your online presence including where you can get online reviews where your customers and fans can comment.

• We guide the tone and image you present, professionally and responsibly.

• We help manage your business identity and online reputation, including setting up a response plan to answer all reviews. 

Business review are a part of your overall business marketing strategy - and it should work on your terms.

COPPA Regulations and Youtube Kids App - Not a Huge Problem

In the United States we have advertising regulations for every industry.

Do you know why I can’t say that the soap I make in my backyard will take 20 years off your face and beauty marks. Advertising Regulations.

Do you know why doctors cannot claim to cure patients only to help “relieve your suffering.” Advertising Regulations.

Do you know why your financial advisor cannot guarantee results on investments? Advertising Regulations (and the SEC too.)

Advertising Regulations have been in the marketing industry for ages. They help keep consumers like you and me form buying that FAKE soap that might or might not make us look younger. You cannot make fake claims, you cannot exaggerate what your product does, and have to follow strict rules when advertising to kids.

Feel safe yet?

What is COPPA and Why is it Keeping me off of Youtube Kids App?

The specific advertising regulation that protects kids is the Children’s Online Privacy Protection Act, aka COPPA. A 1998 law that wasn’t getting the respect it deserved. And So the federal government sued google, the owners of youtube, for advertising to kids! IN a settlement Google agreed to pay $170 million to the FTC.

Now what will youtube do?

Here is more about the compliance. Youtube is preventing advertisers from running ads to kids. Even tho youtube’s income backbone comes from ads. These two juxtaposed ideas work because of the new youtube kids app.

If a video or channel is considered “made for kids” (yes, your kids playing in the pool is a kids video), then youtube will limit the videos engagement online:

• many channel features are restricted

• disable comments

• no sponsorship or product endorsements (have you been ignoring the required disclosure checkbox is in the dashboard?)

• no donations or live contributions to the channel

• . . . more blocked features are listed below

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Still Works - Up Next Suggested YOUTUBE Video

But what does work is up next. And you can make your videos appear in up next to help them get more views.

Even with all these restrictions - we help clients grow their channels.

Contact Joanne to learn more.

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What COPPA Means for Youtube Creators?

Well, first of all keep creating your videos. Kids appropriate content is getting views every day and not just in the United States. Remember that COPPA is a U.S. Regulation but youtube is a global audience.

I hope we made you scratch your head! 🙀

That’s right - if you have a flare for some things culturally specific, add some international keywords to your video titles and you might get some increased traction outside the US. It’s another way we increase videos views.

There are a few youtube creators who made channels specifically targeting other countries where they regularly optimize their videos for those languages keywords.

Some youtube channels created country specific channels to expand keywords targeting and get more views (and income)

Why target an international audience on youtube?

It has to do with how youtube and google use their algorithms to show content to viewers. And unfortunately the algorithms is just learning to be bi-lingual or tri-lingual (come on machine learning . . . here we come).

Until youtube can catch up in programming - translating content is a great way to get more views.

TIP: If you don’t want to manage multiple channels - then creating playlists with specific target language keywords is a good start.

COPPA Regulations and Youtube Kids App - Not a Huge Problem

How COPPA Regulations Affect Youtube and Create Youtube Kids //

In our video series - we have a collection of short video under 1:00 minute each - tackling your youtube kids questions. (Thanks for all those emails folks!)

Watch the video where we explain how COPPA laws might not affect video monetization. In this episode we talk about COPPA law regulations which led to the creation of the youtube kids app. Don’t worry about those setting that require you to mark your channel as made for kids. We uncover some of the ways you can still grow your channel and monetize.

Click Play.

What’s Next for Youtube Kids App?

Until youtube can figure out what to do about the suggested video “up next feature” - then youtube kids app is locked. No new content to be added by anyone.

BUT - You shouldn’t want to be in the app anyway.

You audience is on youtube. Kids watch youtube.com on mom and dad’s phone, when grandpa is baby sitting, when they are up at night on their own devices, or the neighbor comes over. Kids are on youtube. The YT kids app only semi-allowed google to settle the lawsuit.

That means

1. keep pumping out your ORIGINAL family friendly content so kids will binge watch your channel.

2. Set your videos as made for kids (or youtube can delete your channel and all its content for violating the measures they have in place).

3. And grow your audience. You can unlock monetization and be a youtube extraordinaire.

MORE Features Blocked on Channels “Made for Kids”

• Autoplay on the homescreen

• Branding watermark (layouts)

• Cards that play mid-video or end screens (editor)

• Channel comments

• Donate button

• Likes and dislikes on YouTube Music

• Live chat or live chat donations

• Merchandise

• Notification bell

• Personalized advertising

• Playback in the Miniplayer

• Super Chat or Super Stickers

• Save to playlist and

• Save to watch later

• Ticketing

Still Works - Up Next Suggested Video

But what does work is up next. And you can make your videos appear in up next to help them get more views.

Contact Joanne to learn more.

When should I quit my job and become a full-time youtuber.

We might tackle that question in the next blog post.

I can guarantee consistent growth on your channel, growing your audience, learning how to unlock monetization, while we demystify video marketing.

While I can’t guarantee that you will make loads of ca$h when you unlock monetization - I do know that we can find your audience and viewers. That means no fake views or buying fake subscribers.

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// YOUTUBE KIDS ARTICLE ROUND UP //

1. Get great youtube channel marketing services - they are right here!

2. There is the explainer post about How to submit to YouTubeKids with Great Content.

3. We have a quick article from youtube to the entire list of youtube kids programming guidelines, and how to “Get Your Video on YouTube Kids with BEST OF TIPS for video search optimization.“

4. A little bit more about “Youtube video eligibility for YouTube Kids” and any channel is here.

5. Also, a bonus post about How youtube Monetization Guidelines have changed. (Its why many people are on youtube, right? TOO Make $ome Moolah.

6. What is COPAA and why should I care? COPPA Regulations and Youtube Kids App - Not a Huge Problem

We hope these tips help you get started with youtube kids, but their are no guarantee’s* to be featured.

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We hope these tips help you get started with youtube kids.

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REAL LIFE MARKETING

We show you real like marketing examples - and a lot of what not to do on Instagram. It’s marketing mistakes, google reviews, all in real life. Real life marketing on Instagram.

COMMENT

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*DISCLOSURE: NO GUARANTEE’s*. A little disclosure here, there are no guarantees that you can get your content on YouTube kids. Following our You tube Kids video content publishing tips here in these articles, or even following the youtube guide DOES NOT GUARANTEE your specific content will appear on the YouTube Kids App.

How's Business? Its Slow. What Decision Makers Are Talking About for Business Self Care. Covid-19 Innovation

Too often as business owners we get caught up in the day-to-day and can lose sight of our business goals. The basic reason why we started a business in the first place. What was our passion? What was the direction we wanted to take? Where did we want to be in five years?

Recently, when I spoke at a conference for #SoloCEO and entrepreneur like leaders, with business life coach Gail Golden taking the stage. Her message for self care is often heard and the advice for Business Self Care is priceless.

What resonated with the audience, and with me, was the Business Self Care tip. “Take two days during the year and dedicate them to your business.”

A year ago this felt impossible. 48-hours away from everything email, voicemail, design, and website SEO, to “think about” my business?

Thanks to covid- we all have a little extra time on our hands!

That means get away from your office, step away from the brand, and take time to dedicate two days to thinking about your business.

How’s Business? It’s A Little Slow. What Decision Makers Are Talking About Self Care for Their Business.

Covid-19 Innovation

Take a pause, because after all things are slow, and let’s take quick review of your business. This includes turning on your out of the office notice. Because you’re dedicating yourself to growth.

COVID-19 has caused somewhat of a “forced get away” for business owners. We might work from home, or still go into the empty office. But no matter where we work in this New Way of Doing Business (and after you have already told customers about HOW you can still do business) . . . . days are slow.

Consistently from clients I speak with, owner to owner tell me the same thing: “Customers are saving their pennies,” new ideas and strategies are all put on hold.

How do you keep your business alive during times like these? 

Use this rare allotment of time for your “business self care.” It not about you. It’s self care for your brand. Your brand that you have taken the time to nurture and grow this far.

Innovate. 

Think. 

Change.

It’s time to think about business.

On a recent social distancing weekend get away with the family, I took the time for Business Self Care. While my darling daughter didn’t catch anything, she did keep trying. She kept re-casting and trying new bait. It was innovation happening right in front of me. Thinking about the problem. And trying to change. She is a Little Genius i would say

Business Self Care: Innovate

Do you know why you’ve suddenly seen a spike in advertising for face masks? Because people are innovating their business. Change is happening at a rapid pace. 

Stay at home moms are using their sewing talents to make masks and sell online. Sometimes it’s just on their Facebook page to friends. 

Business Self Care: Think

Other companies had to quickly reinvent themselves, like trade show management firms who used to build giant displays for conference center shows. In our event management experience we have witnessed these brands like Nimlock who have completely seen business tank in 2020.

So when all the contracts canceled for trade show displays, owners had to think about their re-brand. How to survive and use the products or production for something different. These companies quickly pivoted to “making plastic barriers” for the office space. Partners like Nimlock were quick to produce new office environments.

From Starbucks to shared workspaces, plastic dividers are all the rage. Now when employees are ready to go back to the office, they have the various tools that they need to help stay safe. Including plastic partitions, privacy windows, and other new ways that business owners have had to think about when getting back to the office.

Business Self Care: Change

When your business is a service, and not a product, these covid-19 times can be a little more challenging. When you sell ideas, the buyers aren’t available for appointments and things can slow down sometimes to a dead stop.

This is the time to re-invest in yourself. Think of a change, small yet intentional.

We’re going to list a couple of questions that we’ve been chatting about with clients and how to think about when it comes to business self care to innovate, think and change the new way of doing business. Rethinking the strategy is what we do.

Let’s get started.

Couple of Questions for Business Self Care: to help you Spend Time with Your business

• In a new Covid world, at least for the next two years or so, what services can I offer to clients that they need?

• Is there something that I can take online, including things like the tools are used to offer customers in person.

• It’s time to add that you new idea as a page on your website, and offer your services online as a consultation package, documents for sale, and other tools that you find yourself or clients in need of.

Top 5 Things business owners are thinking about to improve, innovate and keep their business moving forward

1 Don’t stop advertising

In traditional Joanne Klee Marketing style, we take about what NOT to do. As business owners we get loads of what TO DO advice. But there are some always DON’T DOs too.

Cost versus Benefit::

The various movements in the industry are opening the doors for small businesses to have a chance to advertise affordably during daytime hours. PPC and Google ads is seeing a spike in small business advertisements. Your niche is very possibly open and available at a lower rate. Yes Facebook is showing more ads because large advertisers have temporarily pulled out of the ad game. That leave more room at a competitive rate for your brand!

2. Let the Internet work for you 24/7.

Stay Alive Online. Keep yourself online, and keep yourself relevant. Continuing to advertise allows you to appear in search results when customers are starting to look back for the services that you offer.

3. More About Budget

Finances. Where can I cut costs in my business? Where can I invest?

Yes spending money now is a good thing because prices are low and you can negotiate contracts aggressively. Banks are lending at a significantly lower rate. So if you have the capital now maybe the time, before the regulations get tighter as the covid-crisis continues.

4. Digital Tools for Business

A little management support for decision makers:: As the every day decision maker what can you do to make the day-to-day life of your business run a little smoother? Maybe it is time to look at how you can automate some services? Get your forms online. Set up an online appointment calendar… add a service page to your website. Or refresh that website!

Is it time to invest in customer relationship management? Send a “thinking of you during these times” merchandise. Let customers know you are open for business. Is it time to set up for an automated answering service?

*Again the cost of these things may be significantly lower because business is slow for many agencies. Set up costs may be significantly lower.

5. Re-Dedicate Your Time Slots

Business growth. What are things that irritate you about your business? What are things that you can do better or more time efficient? Are you investing enough time with your family? Are you spending enough time on the business? Now the ultimate question, do you feel balanced.

Obviously there’s no such thing as balance. We constantly shift gears from one business finance decision thing to another marketing strategy. But maybe now is the time to think about how you pivot from business to personal.

At my house we’ve gotten away for a few short socially distanced VRBO weekends fun trips with the family, Because of the new way of doing business, I make sure that I’m not checking email until Sunday night and really dedicated to family time.

Sometimes it’s just the way we think about dedicating our time that is the biggest burden as a decision maker and entrepreneur.

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Some Popular Business Self Care Options

Innovate Your Brand

Organize client information, get marketing for a new product or service.

Think About Ways to Stay Organized

Review your online advertising, web page and other digital tools to help streamline your business.

Change The Way You Dedicate Time

Lets book clients, and share your available hours. Its the new way of doing business. Need to reschedule appointments, no problem.

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Let’s Review Business Self Care to Fit Your Business

• Do I need online forms?

• Can customer find me online?

• When is the last time I had a marketing assessment?

• Is my website design current?

• Can I rebrand or try new marketing for my services?

• Call Joanne, she can help!

See Popular Content on the Website //

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COMMENT

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Get Clients Scheduled on Your Website an Easy Way to Manage Appointments

One of the easiest way to manage appointments is with automatic scheduling. Customers come to your business 24/7 online.

Customers can schedule a time when it’s convenient for them, and for you. You can have the same convenient website services that the big brands do.

Contact Joanne.

Get Appointment Scheduling on Your Website

1. Simply set hours for the services you offer.

2. Share your appointments.

3. Allow clients to book on their own.

   Learn more about Scheduling

Get Clients Scheduled on Your Website

An Easy Way to Manage Appointments

Let’s fill your schedule

With Scheduling Apps, clients can quickly view when you are available. Clients can even pay online and reschedule with a quick click. Get Scheduled on Your Website. Its an easy way to manage appointments.

Never again do you have to ask “what time works for you?”

✔️ Book appointments

✔️ Book Webinars

✔️ Book Classes

✔️ Book A Consultation

✔️ Accept Payments

✔️ Reschedule appointment

We give your business the online marketing support you need. It’s what we do at Joanne Klee Marketing.

COORDINATE DIGITAL TOOLS FOR BUSINESS

We coordinate with a variety of services to get your business organized.

Let’s Get Organized

Calendar Coordination

Book appointments. You can have multiple calendars automatically update. No matter if you use Google Calendar, Outlook, iCloud, or Office 365 from Microsoft.

See how a hair salon client did it.

Streamline Business Payments

Get paid! You can easily charge clients when we integrate you with a payment processor.

Video Conferencing

Even before Covid-19 on demand video meetings were a business must have. No matter where your clients or employees are, get connected, face-to-face with tools like GoToMeeting, Zoom, and JoinMe integrations.

Subscriptions, Gift Cards, and Online Product Sales

Clients want to work with your brand, let’s make it easy. We can add gift card (electronic and plastic), start subscription services, and even start your online product sales. Let’s get started.

Customized Communication

Automatically send branded and customized confirmations, reminders, and follow-ups. Style everything to match the existing look and feel of your business.

Business and Patient Forms

Learn about new clients, complete intake forms, give patient information, or get an assessment. We can design basic custom forms or use popular apps and contact forms into your website.

See how doctors office uses forms.

MORE APPS WE CAN ADD TO YOUR BUSINESS

We help you integrate with other popular business tools

• Sync Calendar Services: Google Calendar, Outlook

• Get Data: Google Analytics

• Process Payments: Square, Stripe, Paypal

• Have Meetings (virtual and remote) Go To Meeting, Zoom, Google Meetings (meets)

We provide tips and resources to help prevent your reputation from damage.

Read More in Insights . . . We’re you zoom bombed? Here is how to protect employee virtual meeting privacy.

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Promote Your Availability

Lets book clients, and share your available hours. Need to reschedule appointments, no problem.

Stay Organized

New appointments will sync with your calendars from Google Calendar, Outlook, iCloud, or Office 365. Get notifications for NEW appointments, upcoming appointments or make changes.

Save Time

Keep clients information organized. We can automate and customize appointment confirmations, reminders, follow-ups, and intake forms to match your brand.

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Convenience to Fit Any Size Business Your Business

Entrepreneurs, Solo CEO, large team or many locations and franchise

• Calendar for each team member, employee, or location

• Calendar Syncing

• HIPAA (BAA) Compliant

• Custom Payment Settings and Card Vaulting

• Automatic Reminder Emails

• SMS/Text Reminders

• Packages, Gift Certificates, Memberships, or Subscriptions

• Multiple Time Zones for Staff/Locations

• Custom API & CSS

You Don’t Need to Hide From Being Organized

Don’t hide anymore. We can help you get organized in business. Apps will streamline you office, employees and more.

Learn More: Frequently Asked Questions

I do not currently subscribe to services, does that matter?

We look at the best services that will meet your needs. After we talk with you about what you need to accomplish, we will find the best apps, and help you set up from start - to - finish.

Do you have to manage my website to add services?

We do not have to manage you website to set up services. We work with your business in a way that’s convenient for you. It’s our on demand marketing. Website maintenance when you need it.

We haven’t worked together before? Does that matter?

We work with a variety of customers. We can review your website and talk about how to work together. We just haven’t worked together, yet!

Can I collect payment through Scheduling?

Yes. You can use common payment collection apps like PayPal, Square or Stripe to accept payments. Clients can pay when they book online, or you can enter payments from the administrator back end. Let’s get started.

How can we connect, my business is not in your city?

We live in a 24/7 global community. We work with you where you are. From Chicago to your door, Joanne Klee Marketing connects with customers when its convenient with you.

See Popular Content on the Website //

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Were You Zoom Bombed? What Can Businesses Do To Protect Employee Privacy in Virtual Meetings?

We’re you #Zoom Bombed? Concerned? There’s a little tip to prevent getting #zoomBombed

Employees are working from home #WFH during the covid-19 crisis. This means unprecedented use of virtual meeting tools like zoom meeting, cisco webex and google hangouts.

On Demand // Online Business Tools

Even tho we are home and trying to work, small business owners want to keep there employees protected and feeling secure online. We are your marketing and technology partner for small business.

We give you access to great marketing, the same way that a corporation has a marketing team, we are your on demand marketing.

Your Business Deserves Private Meetings //

We are going to dive into a quick basic fix to prevent you from Zoom Bombing. We will also itemize some pros on these virtual video conference tools and how you can keep your meeting private.

If you need virtual meeting tools we can help! Contact us!

Were You Zoom Bombed? What Can Businesses Do To Protect Employees in Virtual Meetings?

Let’s review in this post some FAQ around virtual meeting privacy and protecting employees //

• What is zoom bombing?

• What is problem with unauthorized virtual meeting attendees?

• What is the solution to protecting web conference meetings?

• How google hangouts protect employees?

• How to mute your google hangout?

• How to deny entry to your google hangout?

• How to allow email only invitations to zoom and google hangouts?

ZOOM BOMBING 101

Many have heard of the online hackers that infiltrate your zoom meeting with inappropriate photos, videos and comments. It’s even got it’s own trendy name: “zoom bombing.”

Zoom Bombing // The Problem

Many users dont know there is a simple fix to the #zoombombing

You do not have to allow unknown users into your meeting. Employees risk having confidential business information shared publicly. So let’s solve this.

We are online marketers who provide online digital tools to help run your business. We are familiar with these video conference products. Let’s talk solutions.



Zoom Bombing // The Solution

Set a Meeting Passcode.

Yup, that’s it!

Invite only meetings with a passcode limit the „open access path” zoom hijackers can access. If you password protect your meeting with a passcode, a hijacker would have to spend too much time trying to crack the code.

Let hackers zoom bomb others users. Protect your meeting privacy!

We got this //

Keep calm and just stare at your co-workers home decor. It’s a new bonus of meeting distractions. In this photo our kiddos wanted to join our virtual meeting and “get to work” too.

Virtual Meeting Bonus:

Zoom was built for enterprise use, so free zoom accounts are limited to :45 minute meetings. Best thing evah! Short meeting is required!

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Google Hangouts // Virtual Meetings 101

Google hangouts is a virtual meeting tool that is easy to use with no sign in required. So how can users create a private meeting?

When you are the host (organizer) of a google hangout, once your meeting starts google send your requests. Anyone who was directly emailed the invite to your google hangout (usually scheduled thru the Google calendar), will automatically be allowed to enter the meeting.

If a user wants to enter your web hangout and DID NOT receive an invitation from you, then google asks your permission to let them in the meeting.

Google Hangouts Bombing Doesn’t Happen // Here’s Why

Google gives meeting organizers meeting control. As the organizer who send out the google hangouts link, you get additional virtual meeting controls.

GOOGLE HANGOUTS GIVES VIRTUAL MEETING CONTROLS, including:

• You can deny entry to your google hangout

• You can allow a user to your google meets

• You can mute users

• You can un-mute users

• Tip: Google Meets is NOW Merged with Google Hangouts. Learn more about Google Hangouts here. We can help your business get G Suite

If you still have questions about your virtual business meeting tools, let us know. We can help your brand get online meeting tools to help run your business.

We are here to help your business.

GO TO THE WEBSITE // Popular Content

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Lunchtime Video Break Healthcare Heros Chicago Residents on Balconies Sing Make Noise Lights Covid19

I recently took my family to the Chicago daily evening show of support for our healthcare workers. This is where we pull together as a city to show support of others.

How can we support healthcare strangers who we so desperately need? It’s by making some noise!

Lunch Break Video // #NoiseforNurses and it’s :30 seconds of feel good fun.

Lunchtime Video Break //

Healthcare Heros Chicago Residents on Balconies Sing Make Noise Lights Covid19

At 8:00 p.m. every night Chicago downtown residence get out on their balconies to sing, give a light show, make noise, bang pots, and celebrate our healthcare workers.

You hear our kids eager excitement to join in the fun and help honk the horn (yes, we pulled over for this). It was also a good opportunity (moms and dads) to talk about how the kids feel, even after re-watching this video.

* WATCH *

Healthcare Heros Chicago Residents on Balconies Sing Make Noise Lights Covid19

It’s :30 seconds of feel good fun.

Lunch Break Video // #NoiseforNurses I recently took my family to the #Chicago daily evening show of support for our healthcare workers. At 8:00 p.m. every n...

This is how the Joanne Klee Marketing family participated by honking, singing and shouting to show support of #covid19 nurses and doctors.

We believe in providing business with Marketing Made Easy, where you get access to the same great marketing that corporations get. We are your on demand marketing partner.

Learn more about getting your business a youtube channel. Or our most popular post to get your videos on youtube kids.

#NoiseforNurses #heroswearscrubs #ondemandsupport #marketingagency #videos #socialposts #healthcareheros #covid19socialcontentexample

SEE POPULAR WEBSITE CONTENT //

ABOUT // JOANNE KLEE MARKETING

Marketing the way you want it, on demand!

WE MAKE MARKETING EASY //

Joanne Klee Marketing is your agency and technology partner. We work with businesses like yours to get you online, and meet your goals. We connect you more closely with customers.

EVENT MANAGEMENT EXPERTS //

In our custom event approach we address your goals, checklist the details and then handle the to-do’s of the event, so you can spend time with your guests.

GREAT WEBSITES TO GET YOU CUSTOMERS //

Your customers are online and in search of your business. They are looking at recommendations, websites and reviews. If your brand is not online, a competitor will be.

NO IDEA IS TOO BIG // NO PROJECT IS TOO SMALL

We provide as much or as little on demand marketing that you want. It’s marketing strategy tailored for your brand. We add our time-tested marketing and event experience.

MARKETING IS WHAT WE DO //

Business owners get professional marketing, on demand. You are the expert in your business. You deserve the Best Marketing in Chicago for your business. We run the Award Winning Marketing with thought leadership, and proven results.

#missionpossible #ondemandmarketing #eventmanagement #websitedesign

Contact us to learn more about the type of social media posts your business can run during covid-19.

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What does it mean for my website when Flash Player will no longer be Supported By Google and Internet Browsers?

UPDATE: As of December 2020 Flash Player will no longer be supported on Google Chrome and internet browsers. Additionally, Adobe will no longer support flash player updates. (It’s basically letting flash player go extinct.)

What does this mean for my business? Maybe that 2020 won’t be the best year. . . ?

What Does That FLASH Update

Mean for My Business?

If Flash isn't working on your website, or customers see error messages, you are losing customers! We will dive into the topic in this post to help business owners understand why flash player is going away? How flash player harms customers? And more.

We provide marketing and website support on demand. Let Joanne Klee Marketing help your business.

For small business owners this is a frustrating time on the internet. You can see here how we helped our ambulatory surgery center customer fix there flash player website. We got this! We have experience fixing flash player problems.

You invested in your website and got your brand online. And now this.

• You have an attractive website = ✓

• You have flash player on your website = ✓

• Your website works properly = ❌

Now what?

Learn more in this post about flash player changes and how it affects your business website.

Here are some common questions about Flash Player being disabled in 2020:

• Why is flash player going away?

• How is Flash player an extinct service to watch video and hear audio?

• Is flash player harmful to my website?

• What kind of flash player problems are affecting my customers?

• What does flash player being discontinued mean for my website?

• What does it mean for my website when Flash Player will no longer be Supported By Google and Internet Browsers

• What are other internet browsers that have disabled flash player?

• How do I fix flash on my website?

We believe in providing business like yours with Marketing Made Easy. You get access to the same great marketing that big brands get, we are your on demand marketing partner.

Let’s Get Started.

Contact Joanne.

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What does it mean for my website when Flash Player will no longer be Supported By Google and Internet Browsers?

Over the last few years, Flash has become less common. Now a days, websites are migrating to newer technologies which are faster and more power-efficient than Flash. And who doesn’t want a more powerful website?

Your business should look great online. . . And if you are not online, your competition will be!

- Joanne Klee Marketing

WHY IS FLASH PLAYER GOING AWAY?

Flash player is becoming extinct. It requires users to make too many manual adjustments in their browser.

The Adobe Flash plug-in lets you hear and see Flash audio and video content on Chrome on your computer. However in order for the features to work, about 17% of chrome users needed to adjust their browsers settings to manually allow each site to run flash (this is a drop from 80% of users 20 years ago, it was popular when I started Joanne Klee Marketing). However, google would not save this setting because of the harm allowance of flash.

“Only allow Flash to run on websites that you trust. Some websites might use Adobe Flash Player to harm your computer.”

- Google

IS FLASH PLAYER HARMFUL TO MY WEBSITE?

Some websites might use Adobe Flash Player to harm your computer. More current technologies allow website developers like Joanne Klee Marketing to update you website to run safe content, videos, share documents and more. Hackers are not the only reason why flash is going away, also having an attractive website that works properly All. The. Time. is another.

WHAT KIND OF FLASH PLAYER PROBLEMS ARE AFFECTING MY CUSTOMERS?

If Flash isn't working or you see the following error messages, you are losing customers!

Some common problems your customers can experience if you have flash player on your website include the following error messages:

• Adobe Flash has been blocked because it's out of date

• Couldn’t load plug-in

• The following plug-ins were blocked on this page

• This plug-in is not supported

• A plug-in (Shockwave Flash) isn't responding

• display reads: a "site wants to Run Flash" prompt which you need to allow

• users need to MANUALLY CLICK to add the site to the allow list for Flash

• Chrome DOES NOT SAVE SETTINGS. Which means customers need to add flash each time they log onto your website = ANNOYING!

Customer do Not Want to Do More Work Using Your Website!

Customers on your website then need to try the troubleshooting steps below. If Flash isn't working or you see the following error messages, you are losing customers!

We fix flash player problems like these and more.

Contact Joanne Klee Marketing to Fix Your Website Flash Player

WHAT DOES FLASH PLAYER BEING DISABLED MEAN FOR MY WEBSITE?

Over the last few years, Flash has become less common. Websites are migrating to newer technologies, which are faster and more power-efficient than Flash.

They’re also more secure, so you can be safer while surfing websites, shopping, banking, or reading sensitive documents.

Since over 70% of internet use in on a mobile device, these newer technologies also work on both mobile and desktop, so you can visit your favorite site anywhere. So ultimately, what does it mean for your website when Flash Player will no longer be supported by google and internet browsers?

What does it mean for my website when Flash Player will no longer be Supported By Google and Internet Browsers?

Chrome is the most secure browser in the world. From google “Advanced technology like site isolation, sandboxing, and predictive phishing protection keep you safe from security threats.” This means that google cannot allow untrustworthy tools like flash player to run. Adobe announced they are no longer supporting flash player updates - so there goes the security.

You can read more About Goole Chrome and Flashplayer here direct from google.

What are other internet browsers that have disabled flash player?

Google’s chrome browser is not the only internet browser to disable flash player. Other browsers including Mozilla disabled Flash in Firefox. Firefox does not include a native Flash solution like Chrome.

How Do I Fix Flash on My Website?

While there is no single answer to how we actually adjust flash player on your website, we do have website developer tools that let us fix your website specifically.

We can help Fix Flash Player!

1. First, we will run a quick review your website. We will assess how flash player is used, what website content relies on flash, and take inventory.

2. Then we can make some recommendations. Usually it is as easy as an on-page website update. We can usually make these adjustments quickly.

3. If you have audio or video that runs on flash, we will implement newer technologies or plug ins to all your content to work on your website.

4. Want a quote? Contact Joanne Klee Marketing to get Flash Player fixed on your website
   
   

If you still have questions about Your Website and Flash Player, let us know.

We are here to help your business.

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What restaurants and business can do to attract customers during the global covid-19 crisis

I recently discovered our local sushi place is still open! But they do not have a google listing and I had to go to their website to see their message that they are still offering take-out.

QUICK TIP: Business and restaurants, don’t make it so difficult for customers to know if you are open and offering take-out.

Let’s walk thru some quick tips to make sure customers know your place offers take-out, delivery or catering.

We help small business get access to the same great marketing corporation use.

Here are a couple of easy to do tips to let customers know your restaurant is open for business.

These tips apply to healthcare practices and business too. Click to learn more about Google Special Announcements for healthcare here.

CUSTOMERS WANT YOUR BUSINESS (EATS!)

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Search Increase for Take Out Food, Restaurant Delivery and Catering //

Think with Google posted a recent release this week a “restaurant search trend update showing that restaurant delivery and restaurant take out is the #1 search in the last 3 weeks. This is a change from Restaurants near me over the last 5 years (Google data, U.S. 2014–2019). Let’s take this data and turn it into action to advertise your restaurant.

What does the google search covid-19 change mean for my restaurant?

Customers are looking for take-out. Even in this time of crisis, we are eating out delivery style. If your restaurant is offering take out, or delivery, we have to put that information online. NOW! Google search traffic has increased 285% for take-out across the U.S. Additionally search interest for “is food delivery safe” has increased 650% across the U.S. since the beginning of March (Google Trends March 1, 2020–March 24, 2020).

Customers Wants your Eats!

Let’s get your business in touch with customers. We can help you manage these updates for your business

Take Out Food Increases 285% in Google Search

What Can Restaurants and Business Do to Attract Customers During the Global Crisis

How do I get my restaurant delivery information online?

There are 3 quick ways to get your restaurant to show up in search results for take-out, catering and delivery.

Make sure to update your information anywhere you appear online. The top two online places to update information is:

(1.) your website

(2.) your google listing

(3.) then, communicate with customers (yeah it’s email)

(4.) More Insights . . . see our post on Coronavirus crisis communication tips for what business can tell customers here.

We believe in providing business like yours with Marketing Made Easy. You get access to the same great marketing that big brands get, we are your on demand marketing partner.

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1. Update your Website: Restaurant Hours and Take Out, Delivery or Catering Options //

Restaurant Website Update for Covid-19:

✓ Create a NEW web page dedicated to Take out, Delivery or Catering.

✓ Include keywords for your take out and delivery service. This should include your location and restaurant name. The basic set up is a sentence that has your brand + food category + location. For example “our restaurant name is serving sushi in Chicago.”

✓ Include keywords for your brand + location and service. For example: “chicago gets take-out at our chicago location”

TIP: It may seem repetitive, but this is how we ‘program your website’ to help google get people specifically to your location.

If you need help to get this update done, contact us.

Brass Heart Chicago updated there menu page.

Let customers know you are cooking! Include important information like:

• Offer Uber Eats link

• Delivery options

• Call direct to order take-out

Here is how Aratango Did It

Some restaurants started Go Fund Me pages to help their hourly staff survive the crisis.

Add your Go Fund Me link helping staff for customers to get easy access to make donations.

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2. Update your Restaurant Google Listing and Make A Post //

Google is still the number one search provider for restaurants. Even Yelp can’t compete. They have merged their Google Places service into Google My Business.

• Update your information

• Include order pick up, delivery and catering is available.

• Add a GMB Post that you Offer Take Out and Delivery!

• Don’t have a Google My Business Index Card? See below.

• You probably have a listing and don’t even know it.

CREATE A COVID-19 POST IN GOOGLE //

After updating your hours on google you can make a covid-19 update. This allows google to track your change.

We believe that after the crisis google will monitor your change, and send an email reminder when it may be change to revert back to ‘normal business hours.’

Here is how to create a post in google my business:

1. On your computer, sign in to Google My Business. If you have multiple locations, open the location you'd like to manage.

2. From the menu, click Posts.

3. At the top of the page, choose the “COVID-19 update” tab. You may include the following information:

   • Hours of operation and temporary closures

   • Changes to how the business operates, such as takeout or delivery only, call for details, or others

   • Updates to how the location is being managed as it relates to safety and hygiene

   • Requests for support (request are currently delayed due to staffing changes during coronavirus

4. To get a preview of your post, click Preview.

• If you're happy with your preview, in the top right, click Publish.

• If you'd like to change your post, in the top left, click Back Back. Edit your draft until it’s ready to publish. (AFTER YOU CLICK PUBLISH, editing capability is currently delayed. During the Covid-19 crisis it is better to make a NEW post, with keywords. Editing will be delayed.

Need Google My Business Management, let us help your business.

Learn more about Covid-19 Posts direct from Google Support

ALREADY HAVE A GOOGLE BUSINESS LISTING?

Let’s Update your Business Listing. Here’s How:

Google My Business (GMB) lets you tell customers about your new hours or temporary closure (which no longer affects your search ranking). Also, use Google Posts to give updates during the coronavirus crisis.

There are a number of sections in GMB that you can use, including:

• Temporarily Closed & Business Hours

• Add take out delivery and catering. Google is rolling these our nation wide.

• Contact Number update

• Limited Edits: Description, Category, and Business Name may have limited edits at this time - due to google staff

• Questions and Answers (On March 20- due to the unprecedented COVID-19 situation Google has temporarily removed the Q&A feature and it is now unavailable)

• Google Posts (NEW: COVID-19 update post type)
  

  TIP TEMPORARILY CLOSED OR NEW HOURS: If your business is open with reduced or changed hours for a temporarily, use Special Hours on those days to override the regular business hours. You can find Special Hours below your regular hours in the Info tab of your GMB dashboard.

NEED A GOOGLE MY BUSINESS PAGE?

For businesses who have not claimed there google page, you can significantly improve your search results with this index card.

How To Get your Google Business Page:

Any business that gets searched, google automatically creates a listing. You need to “claim” that listing.

✓ Click the blue OWN THIS BUSINESS link to claim the listing. This allows you to start controlling what information is added about your business.

✓ Update your business hours and information

✓ Include photos of your product and storefront (up to 10). Additional photos can be uploaded by google users/customers.

✓ Do your best on the details, the Google My Business EDIT FUNCTION is temporarily disabled.

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3. Email // Communicate with Customers that Delivery or Take Out is Available

Share the news through email.

“ We’re Open for Take Out ”

“ Let' Us Take Care of Dinner Tonight (delivery) “

Once you have updated your website menu page with take out and pick up information, next tell your customers. Email lists get this done!

Link to the website menu in your email - this is quick access so customers don’t have to search to see if you are open!

We wrote a post about the type of information customers want to know during covid-19. You already know how you are staying in business, then tell your customers with coronavirus communication.

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MORE ABOUT GOOGLE REVIEWS AND QUESTIONS AND ANSWERS DURING COVID-19 //

TIP: GOOGLE REVIEWS, QUESTIONS AND RESPOND: During this crisis, google has TURNED OFF the ability to write a review. During the time of crisis, and due to less staff in google offices, the ability to leave a “google review” is turned off.

Writing a review IS POSSIBLE, however the review is hidden, and will not post publicly. Responding to review is also temporarily unavailable.

Customers may still add a review, however when they click post a message pops up with “Your contribution may be delayed at this time.”

For business owners the ability to respond to reviews is unavailable at this time as well.

Questions & Answers have been temporarily “removed”. Any Q&A’s on a Business Profile are no longer visible or showing up. You can’t ask a question as a user or business owner.

TIP NEW GOOGLE TAKE OUT DELIVERY ATTRIBUTE: In the upcoming weeks google will add new attributes including “Delivery” and “Pickup” and no contact options including “Curbside pickup” and “No-contact Delivery”. We will keep you posted on our social media Facebook and Twitter channels when this rolls out nationwide.

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A LITTLE MORE WEBSITE TECHNICAL COVID-19 SUPPORT FROM GOOGLE // FOR HEALTHCARE AND SURGERY CENTERS

Google is providing developer tools ongoing during the COVD-19 crisis. We monitor these updates to provide you with the best answers to your Covid-19 FAQ and Heathcare updates.

New to google is a ‘special announcement’ feature in google search for healthcare providers.

Healthcare Providers SPECIAL ANNOUNCEMENT and Google Covid-19 Updates //

Google developers received notice that we can provide a special announcement feature for healthcare websites. Through structured data (a coding tool developers web use) we can get urgent announcements on Google Search Results.

If your facility has special hours, is offering testing, has a closure notice, or healthcare related directive, we can get this online for you.

Contact Joanne Klee Marketing for your Covd-19 website updates.

Get On Demand COVID-19 Marketing Updates //

It’s affordable as we do not believe in price gouging. Average covid-19 updates pricing average for basic services:

• Website new page or update $250 - 450

• Add Google Covid-19 Special Announcement feature to healthcare or surgery center (ASC) $250

• Social Media Post: $65 - 150 (for a series)

• We can give you a covid-19 marketing quote

• Learn more about on demand marketing

From Google // Add COVID-19 announcements

Due to COVID-19, many organizations, such governments, health organizations, schools, and more, are publishing urgent announcements that affect schedules and other aspects of everyday life. This includes the closure of facilities, rescheduling of events, and new availability of medical facilities (for example, testing centers).

Here are some examples of [coronavirus] special announcements for Healthcare:

• Announcement of a shelter-in-place directive

• Closure notice (for example, closing a school or public transportation)

• Quarantine guidelinesTravel restrictions

• Notification of a new drive-through testing center

• Announcement of an event transitioning from offline to online, or cancellation

• Announcement of revised hours and shopping restrictions

• Disease spread statistics and maps

To help this information surface on Google Search, organizations can add structured information to their web pages. We use a standardized format that is REQUIRED ON THE PAGE. The page structure we use will classify the page content and let your information appear in google search results. Learn more.

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Healthcare Providers //

Control How Your Practice Looks Online During Covid-19

Google has special features in Google My Business for healthcare providers. In additional the the special announcements for Covid-19. The standard GMB service keeps your information current.

Get your Google my Business Listing for Healthcare. Joanne Klee Marketing Can Help. This service runs around $350.

How Should My Healthcare Practice, Restaurant or Business Look Online?

We recently spoke at the Solo CEO Summit. We were helping Business and Healthcare owners get clarity on what is required in online marketing. With all the advice out there, what is the minimum a business owner needs for their website?

This is how your practice or business should look online. For your business to appear fully optimized look for these signals:

1. Search your Business Name. This is how your should look online . . . .

2. Do you see top website content / most popular page links?

3. Do your business images appear below your website link

4. Do you have a google index card?

If your business information appear incorrect online, and you have different information on different websites, we can fix your online profiles and help you take control of ALL your healthcare business information online.

Learn more from Google about how Google my Business works for healthcare providers.

One More Time! Disclosure: Please know we are NOT ATTORNEYS. This post includes Best Business Practices advice. If you want legal advice about COVID-19 and the implications of posting ANY ADVICE about your business, contact an attorney!

Thanks for reading our "Coronavirus Communications, What to tell Customers a Mini Guide for Small Business. 

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